Lenders Compliance


Online Lenders, Storefront, Auto, MSB, Lead Generators and Tribal Lenders

As part of leadership/management in your company, and by virtue of your position of authority, your attitude and practices shape your employees. Therefore, it is your responsibility as a leader to exemplify the highest standard of commitment and fair dealings you want everybody to follow when addressing your customers, vendors and management. Formalized policies and procedures aren’t mere words they are values that you setup to help guide your company to become a fully compliant company that you and your employees can be proud of.

Policies and Procedures describes a company’s operating practices and how they adhere to consumer protection laws.  They are active and live documents that are expected to change as a company finds defects in their operations and as laws and regulations change.

Any change to a company’s covered policy or procedure must first be reviewed by a compliance committee and if agreed upon is updated through the Change Management Policy. Regulators will inspect your documents to ensure lenders and servicers are following your process.

Lenders Compliance develops its client’s policies and procedures to meet regulators expectations and train clients on how to operationalize and audit them.

New or mature lender or servicer? We can start anywhere!

  • Complete Policy & Procedure Development
  • Review and Update Your Policies
  • Audit Your Policies and Make Recommendations
  • CMS Document Development– 1st Request from CFPB


Typical Policies and Procedures:

Policy Description
AML/BSA Anti-Money Laundering/Bank Secrecy Act
Collection Practices (FDCPA) Fair Debt Collections Practices Act
TILA Truth in Lending Act
ADA American with Disabilities Act
EFTA Electronic Fund Transfer Act
Fair Lending (ECOA & Reg B) Equal Credit Opportunity Act
Customer Fairness (UDAAP) Unfair, Deceptive or Abusive Acts and Practices
Privacy Notice (GLBA & Reg. P) Gramm-Leach-Bliley Act
UDAP Unfair, Deceptive, Acts or Practices – Lead Generators
FCRA & FACTA Fair Credit Reporting Act & Fair and Accurate Credit Transactions Act
COPPA Children’s Online Privacy Protection Act
SCRA-MLA Service Members Civil Relief Act & Military Lending Act
CIP Customer Identification Program
OFAC Office of Foreign Assets Control
TSR Telemarketing Sales Rule
TCPA Telephone Consumer Protection Act
Regulatory Related
Change Management Process for Approving, Recording and Tracking Compliance

Related Changes

Service Provider Oversight Vendor Management
Complaint Management Process of Tracking, Documenting and Responding to Complaints
Data Security Protection of Consumer’s NPI
Underwriting Loan Funding
Red Flag and Identity Theft Fraud Detection and Prevention
Compliance Training Compliance Training Program
Compliance Monitoring Call Monitoring of Customer Communications
Customer Contact TCPA and CAN-SPAM
Compliance Committee Oversight Oversee of Company’s Compliance Program
Internal Audit Compliance Program Audit
Record Retention and Destruction Regulatory Requirements for Retention of Physical and Electronic




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