About Us

Lenders Compliance

About Us

Our Mission is to deliver comprehensive products to national lenders who desire to manage their regulatory training, testing, reporting and management of complaints in a single location. Our products are feature rich and deliver relevant and current training to our clients. Our complaint management product has been developed by leading experts in the lending industry. All products have undergone significant legal review.

Lenders Compliance

Leadership Team

Compliance Director, Susan Arigi

Susan Arigi is a leader in the financial services, compliance and call center areas. Sue has over 25 years of experience as a compliance manager for various companies including 15 years with Discover. Sue also has experience in vendor management, call center compliance and collection servicing. Sue has extensive experience in writing policies and procedures, complaint management, CFPB readiness and sits on various licensing and compliance committees.

Compliance Director, Bret Crandall

Bret Crandall is a veteran expert with over 30 years of experience in the Collection Industry to include compliance, vendor management, licensing, business planning, and operations. Bret is accustomed to the rigors of fast-paced, customer-driven environments requiring a sharp attention to detail, consummate accuracy, and an array of technical skills. Bret possesses a combination of strategic team leadership and effective problem-solving skills that aids our clients with Compliance Oversight, Complaint Management, Licensing, Training and CFPB readiness.

Compliance Director, Cindy Riggs

Cindy Riggs has over 30 years of experience in the collections and finance industries. During that time, she held Executive Management positions in several areas including Compliance, Client Services, and Business Development. She has lead in the development, implementation, and management of all aspects of Regulatory Compliance Programs, as well as internal initiatives such as Quality Assurance, Complaint Management, Licensing, Training, and CFPB readiness. She has also played key roles in development of interdepartmental process that enhanced operational expertise and results, while maintaining a balanced and compliant environment.

Compliance Director, Vy Li

Vy Li is a licensing specialist for financial services. Vy specializes in US state lending and debt settlement regulations, compliance, risk and legal guidelines.

Previously, Vy worked as a manufacturing engineer in aerospace and chemical industries. She has uncompromised integrity and laser focused attention to details.

As your licensing specialist, she commits to fully understanding your business’ products, processes and goals to help ensure your company is proactively compliant.